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Rothesay customer service centre teams up with cancer charity

Peter Cummiskey and Ryan Aird at the Macmillan information station set up at Webhelp UK's site in Rothesay.

Peter Cummiskey and Ryan Aird at the Macmillan information station set up at Webhelp UK's site in Rothesay.

Customer experience professionals at Webhelp UK’s Rothesay site have teamed up with Macmillan to provide information for those affected by cancer.

Webhelp engagement ambassadors Peter Cummiskey and Ryan Aird organised the information hub as they thoughtfully wanted to ensure colleagues had access to sufficient information on cancer and the affects it can have.

The hub coincides with the launch of the Macmillan Cancer Information and Support Service based in Rothesay Library, taking place on Friday, August 29, and which Peter and Ryan are invited to attend.

Ryan said: “It’s fantastic to be invited to the Macmillan opening event, it shows that the efforts made by Rothesay and other Webhelp sites is very much appreciated.”

The information station on the Webhelp site provides a wealth of material for those who are going through their own battle with cancer or has a loved one who is.

Macmillan believes that no one should face cancer alone. Conscious of how a cancer diagnosis can affect a person and those around them, Macmillan provides a wide range of help from money worries to advice about work, to someone who’ll listen if you just want to talk.

Webhelp UK chose Macmillan as its charity partner for 2014 in January. Since the beginning of the year, Webhelp teams across the UK have undertaken fundraising activities to meet their target of raising £23,500 for the charity.

Commenting on the initiative, Peter said: “Our information centre has proven to be effective already, with some agents browsing some of the material on offer, or asked about getting additional information. Anything that isn’t readily available on site can be accessed at the library’s drop in centre, or can be requested by Ryan or myself for our station on your behalf.

Peter and Ryan met with Macmillan’s area representative, Deirdre Henderson, who was very impressed with Rothesay’s efforts, and indeed the work Webhelp has undertaken to date.

Deirdre said: “Our partnership with Webhelp has been fantastic so far and we are looking forward to seeing what else the teams come up with over the second half of the year!

“This is an excellent initiative undertaken by Peter and Ryan and really compliments the work we are doing within the wider Rothesay community.”

 

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