Vodafone customers on Bute are being urged to claim credit for line rental charges paid out while the mobile network’s services were not available on the island.
The call comes from Argyll and Bute MSP Michael Russell after a Vodafone network issue lasting almost a week was finally resolved on Friday.
“The situation last weekend on Bute was completely unacceptable,” Mr Russell said.
“I received a large number of messages from affected constituents and I petitioned Vodafone continuously over the blackout period to have the issue resolved quickly. I would now urge all customers who faced these difficulties to contact Vodafone on 0870 0700 191 and claim credit for their line rental charges.”
Earlier in the week Mr Russell had accused both Vodafone and O2 of treating their Argyll and Bute customers with “contempt”.
Vodafone customers can also contact the company’s customer relations team by dialling 191 on their Vodafone mobile.
The company issued a network alert email on Friday stating that the “network issue” which had been affecting services in the PA20 area had been fixed, and apologising for any inconvenience caused.