ACHA seeks tenants' input

A sample of ACHA tenants from across Argyll and Bute will be phoned and asked to contribute to the housing association's satisfaction survey.
A sample of ACHA tenants from across Argyll and Bute will be phoned and asked to contribute to the housing association's satisfaction survey.

Argyll Community Housing Association (ACHA) is pleased to report that a short tenant satisfaction survey will be carried out during November.

A sample of ACHA tenants from across Argyll and Bute will be telephoned by staff and asked to contribute to the satisfaction survey. Questions will focus on key services, and the results will be reported to tenants and also to the Scottish Housing Regulator.

Yvonne Angus, ACHA’s Regional Manager, said: “ACHA is keen to seek the opinions from its tenants across a range of subjects, enabling us to be more aware of and sensitive to their needs. We used feedback from last year’s survey to make changes to some of our services to improve tenant experience”.

All information given will be entirely confidential and participants will be entered into a prize draw to win a 40” TV.