TSC in local jobs boost

LOCALLY-founded contact centre company Telecom Service Centres is set for a significant rise in staff numbers in Bute after winning a major increase in new business from mobile phone giants Vodafone.

The contact centre company, founded on Bute in 1994, has launched a major recruitment drive on the island after securing the extra business from Vodafone.

Initially, TSC will be looking to add 36 new staff members to their present numbers of 170 - but that total could be further increased in the near future if the business expands as expected.

TSC has handled work for Singlepoint, a wholly-owned subsidiary of Vodafone, for a number of years - and this decision by the parent company to award TSC more of its customer care contract is a massive vote of confidence in the ability of the staff to handle such an important aspect of their business.

The work will be split between TSC's Bute centre and their operation in Dunoon, where staff numbers are also being increased dramatically.

“This is tremendous news not just for TSC but for the local economy,” said Gordon McDowell, senior operations manager for TSC in Rothesay and Dunoon.

“It not only safeguards present staff numbers but offers exciting new career prospects for many more of the local community.”

TSC began in Rothesay in 1994 with five employees, and within six years had expanded into one of Scotland's leading contact centres - with further centres in Dunoon, Greenock, Larbert and Aviemore.

This year has seen TSC back on the expansion trail with the opening of their first city-centre operation in Glasgow and the launch of the DTI-backed Consumer Direct service from TSC's centre in Shawbost in the Isle of Lewis.

“I am delighted that the Vodafone expansion will bring more jobs to Bute,” said TSC's chief executive officer Ken Hills.

“The contract win is a tribute to the work done on the Singlepoint account by our staff in Rothesay and is typical of the professionalism they have brought to the job since the company first began here.

“Hopefully, we can continue to build the business and bring more employment and job security to the area with the inevitable beneficial spin-offs that will bring to the whole of the community.”

Martin Roe, the head of outsourcing for Singlepoint, also paid tribute to the professionalism of the TSC staff.

“We are delighted to continue to expand our very successful relationship with TSC which has now been in operation for over two years,” he said.

“We continue to be particularly impressed with the quality of employees in both Rothesay and Dunoon - their dedication, professionalism and friendly attitude is quite superb.”

Local MSP George Lyon also welcomed the news, saying: “These new job are a welcome boost for the local economy, and they underline TSC's commitment to the island.”