A Port Bannatyne resident has spoken of his anger over disabled access to the ferry at Rothesay pier, claiming Argyll and Bute Council is failing to live up to its responsibilities.
Michael Judd, who is disabled, was prompted to launch a petition after finding that both lifts providing access from the terminal were out of action.
“One of the lifts has been broken for over a year. If it had been fixed in that time then it would be available during the latest breakdown of the other.”
Mr Judd also said that the council appears to have forgotten its responsibilities under Section 20 of the Equality Act 2010 to provide equal access.
He said: “It is outright hypocrisy for them to not be complying with this. A year out of order is not at all acceptable.”
Mr Judd said CalMac staff are usually really helpful, adding: “The main fault with them is not getting hold of the council about the long-term broken lift.”
“The other issue is the lack of contingency. It’s fine helping someone when they ask, but good customer service means noticing people who might need a hand and offering it, especially as some are too timid to ask.
2Seeing elderly ladies pushing husbands up the ramp in wheelchairs is really not what they should be allowing.”
A council spokesman said: “We have and continue to maintain access for passengers. If the lift has been out or order we have ensured alternative methods of access. A contractor was due on site on Wednesday to effect a repair.”
A CalMac spokesman said: “We take the needs of travellers with mobility issues very seriously and have an assistance team in place to provide help. They can be contacted on 0800 066 5000 or email email@example.com. Details are at www.calmac.co.uk.”
>> Click here to view Mr Judd’s petition.