The managing director of CalMac Ferries Ltd says the company is “working hard” to resolve teething problems encountered in the first few weeks of the Rothesay-Gourock ferry service.
In a letter published in the new issue of The Buteman, Martin Dorchester says the company is “looking at an engineering solution” to address one persistent concern of foot passengers on the route - the steep angle of the passenger gangway on Gourock Pier at high tide.
The firm is considering a suggestion made by several ferry users over recent weeks involing using a lower access door on the route’s ferries during high states of the tide.
In his letter Mr Dorchester says: “We do take pride in listening to our customers’ concerns.
“Please be assured we are working to ensure that initial problems are ironed out very quickly to provide the reliable and comfortable service our customers should expect.”
* Read more on this story - including Mr Dorchester’s letter in full - in the October 30 issue of The Buteman, on sale now.