Local MP Brendan O’Hara and his SNP colleagues have secured support from shopping website eBay in their efforts to end unfair delivery charges.
eBay has pledged to roll-out a dedicated reporting mechanism for customers facing unfair delivery surcharges. This commitment will enforce tough action on sellers demanding surcharges on delivery after transactions.
Argyll and Bute MP Brendan O’Hara said: “With higher delivery surcharges costing consumers in Scotland an estimated £36 million a year, this is a huge step forward for many communities across Scotland.
“I have seen a number of case studies that have been passed to me by customers in Argyll and Bute, such as sellers charging outrageous surcharges and in some instances, sellers refusing point blank to deliver to rural and island communities.
“It is welcoming to see that due to the longstanding efforts of my SNP colleagues companies like eBay and Amazon are now recognising these problems and I hope to see many more companies follow suit.”
Following pressure from the fair delivery charges campaign, the Committees of Advertising Practice recently issued an enforcement notice on advertising delivery restrictions and surcharges, demanding “prompt action” from companies appearing to be misleading customers, with a threat of action.