Argyll and Bute Council has come under fire from Bute Community Council after claims that several letters to the authority have gone unanswered.
Convener of BCC, Grace Strong, said: “We’re supposed to be here bringing things of concern from the public to the council, and yet we get no response.
“It would seem that people have to be written to umpteen times before we even get an acknowledgment.”
Community councillor Frank Baxter, commented: “We wrote to the chief executive, Sally Loudon, about our concerns over the high road at Ardbeg, and got an acknowledgment two days later but we’ve had nothing since.
Argyll and Bute councillor, Isobel Strong, commented: “It’s a dysfunctional council.”
BCC member Don Williams added: “It is frustrating for community councillors to bring forward concerns from members of the public, and they [Argyll and Bute Council] dismiss them. They don’t go anywhere.”
Cllr Strong advised the community council to extend an invitation to Mrs Loudon to attend one of BCC’s meetings to hear their concerns.
Convener Strong did have praise for Bute’s three elected officials, Cllrs Strong, Robert Macintyre and Provost Len Scoullar, saying; “We are the lowest rung of a statutory body, but I must admit our three councillors do us proud in lots of ways as they get things done that we probably couldn’t get done.”
A spokesperson from Argyll and Bute Council said: “We have responded to the Bute Community Council’s letter regarding Ardbeg high road.
“We take all correspondence with residents seriously.
“The council is committed to providing excellent service to all our customers.
“Go to our customer services charter and strategy for more information.”