Bus firm sorry for overcharging Rothesay mum

McGill's Bus Service has apologised to Rothesay mum Irma den Ouden for failing to offer the cheapest child's ticket on a return trip from Wemyss Bay to Greenock. (Photo by Stuart Mackillop)
McGill's Bus Service has apologised to Rothesay mum Irma den Ouden for failing to offer the cheapest child's ticket on a return trip from Wemyss Bay to Greenock. (Photo by Stuart Mackillop)

Inverclyde bus operator McGill’s has apologised to a Rothesay mum who was overcharged when she took her son on a shopping trip to Greenock.

Irma den Ouden wrote to The Buteman in August after discovering that instead of paying £2.50 for a child’s return ticket from Wemyss Bay to Greenock for her 12-year-old son Yordi, she should have been charged only £1 - the price of a child’s day ticket during the summer holidays.

Now the company’s marketing and communications manager, Isabelle Murray, has written to Ms den Ouden to say sorry and to refund the cost of Yordi’s ticket.

Ms Murray told Ms den Ouden in an email: “Our child day tickets are very popular across the network and our regular travellers are aware of the variety of ticket types available. We advertise the tickets on the bus, on our website and in the local press.

“I appreciate that you are not a frequent traveller with McGill’s; and in this instance, it is therefore the driver’s responsibility to promote the best ticket for our passengers. Again, I am sorry that the driver failed to do this; this was simply human error.”

The standard price of a child’s day ticket in McGill’s Go!Zone 2, which covers Wemyss Bay, Inverclyde and Kilmacolm, is £1.40, although that was reduced to £1 during the school holiday this summer.

Ms Murray said in her email that it was “likely, although not yet confirmed”, that the child’s day ticket price would be reduced to £1 during the forthcoming October school break.

Meanwhile, McGill’s has announced this week that free wi-fi is being fitted to buses on the company’s commuter routes between Largs, Wemyss Bay and Glasgow and between Dunoon and Glasgow.

The facility is being rolled out on routes 901, 906, 907 and 908.