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Bute care firm complaint is upheld

Argyll and Bute Council has upheld a complaint made against Rothesay-based care firm Careplus.

Argyll and Bute Council has upheld a complaint made against Rothesay-based care firm Careplus.

 

A complaint against a Bute care firm over the way it looked after a Rothesay man has been upheld by Argyll and Bute Council.

An investigating officer from the council’s social work department found that changes to the man’s continence management by staff from Rothesay firm Careplus did not meet with best practice guidelines, and was “not conducive to good quality care”.

The complaint was raised by the man’s daughter, who said she contacted the council because although what happened was not their fault, they had commissioned the firm to provide the care required.

Careplus owner Ian Culley said professional guidelines meant he was unable to comment on the detail of specific cases.

“Careplus has not received any communication from Argyll and Bute Council regarding this matter,” he said. “Careplus has always and will contine to work to best practice based on available professional advice and training.”

* For the full story see the July 4 edition of The Buteman - on sale now.

 

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