Argyll and Bute Council’s trading standards office has issued advice to local householders after being informed that a company which failed to carry out promised ‘Green Deal’ assessments has ceased trading.
The local authority received a number of complaints about Green Deal Rewards Limited of Wellwynd, Airdrie, from householders complaining that Green Deal assessments had been arranged, for a fee of £149, but not then carried out - and that they had not been able to obtain refunds.
The council issued the following statement on Friday:
“Trading Standards has received information from North Lanarkshire Council that the company have ceased trading, and have issued the following advice:
“Consumers who have paid by credit card and not had a survey carried out should approach their credit card provider and submit a S75 claim for reimbursement due to breach of contract.
“Where consumers have had an Energy Performance survey (EPC) carried out, but haven’t been given a certificate yet, the company’s director has said they will endeavour to have these certificates sent out so that the consumers can progress through the Green Deal Scheme.
“Consumers who have paid by debit card should initially approach their debit card provider to ask for a chargeback on the grounds that the company have indicated they will not be able to carry out the agreed contract. Should that not be successful the director of the company has indicated that they will try and refund customers, subject to available funds. Consumers should therefore write to the company making this request.
“Trading Standards understands that at present no administrator or liquidator has been appointed.
“Trading Standards would like to advise members of the public that should you be approached on the phone, or otherwise by anyone offering green deal assessments, or other services, that there is no obligation to pay for any services before they have been carried out, and it is prudent to avoid up-front payments.”
You can telephone Argyll and Bute Council’s Trading Standards office on 01546 605519 or email at firstname.lastname@example.org.
This is not the first time concerns have been raised over cold-calling in relation to the Green Deal scheme, a government-backed initiative aiming to enable householders to pay for energy efficiency improvements through savings on their energy bills.
In August 2012 The Buteman reported that several island residents had received doorstep visits from salespeople giving the impression that they represented the government scheme - which, at that time, had not even been officially launched.