Bute residents who need a patient transport ambulance to take them to medical appointments on the mainland have been urged to provide as much information as possible when booking the service.
The call comes after talks were held between patient representatives and officials from the Scottish Ambulance Service following The Buteman’s front page story of March 7, when we reported that some patients were being told the night before vital appointments that no vehicle was available for them.
Bute Community Council chair Grace Strong, who attended a meeting with SAS representatives on March 27, said this week that the problem had arisen because of changes to the ambulance booking system, with patients now booking places rather than hospital staff.
“Patients need to provide as much information as possible when booking their place,” Miss Strong said.
“They may not want their situation to sound too serious but it is important they are as honest as possible.”
* More on this story in this week’s issue of The Buteman - on sale from Thursday, April 10.