Exchange faults cut off Bute broadband links

Broadband services on Bute were interrupted this week by technical faults at exchanges in Rothesay and Kilmarnock.

Broadband services on Bute were interrupted this week by technical faults at exchanges in Rothesay and Kilmarnock.

0
Have your say

Technical faults at exchanges in Rothesay and Kilmarnock were to blame for the interruption to broadband internet supplies on Bute this week.

The first fault disrupted services for some, though not all, households and businesses on the island for much of Wednesday - with The Buteman among those partially affected, with half our office cut off and the other half not until just before 6pm.

According to BT, that original fault was later compounded by another, unrelated, fault in the local exchange.

A company spokesman said on Wednesday: “A transmission fault caused by faulty equipment in Kilmarnock exchange disrupted broadband services for some people on Bute and the Cowal peninsula yesterday.

“Engineers carried out work to reroute traffic which restored service at around noon yesterday and further work was carried out overnight to replace the faulty equipment.

“Unfortunately, an unrelated fault occurred at Rothesay exchange this morning [Wednesday] and a small number of local lines are still experiencing difficulties.

“Further investigations are ongoing and we’re sorry for the disruption to these local broadband services.

“Telephony services are not affected.”