Christmas boost for Rothesay contact centre

HEROtsc's Rothesay contact centre handles customer service engagement for stationery firm Office Depot's Viking brand.
HEROtsc's Rothesay contact centre handles customer service engagement for stationery firm Office Depot's Viking brand.

STAFF at one of Bute’s biggest employers have been given the perfect Christmas present with news of a three-year extension to a major contract.

HEROtsc, Scotland’s biggest contact centre company, has been re-appointed by Office Depot to handle all of their customer service engagement for the Viking brand.

The contract will continue to be operated out of the firm’s contact centres in Rothesay and Dearne Valley in south Yorkshire contact centres.

The company recently employed its six thousandth team member, as it continues to expand across the UK. Earlier this year the company opened additional sites in Derby and Glasgow.

Andy Doig, chief operating officer at HEROtsc, said: “HEROtsc’s re-appointment by Office Depot is a huge testament to the hard work and excellent service our people in Rothesay and Dearne Valley have been delivering daily for Office Depot.

“Importantly the quality and professionalism of the staff in the two centres we have working on this account is of the highest standard and the centres have performed outstandingly since Office Depot first appointed us.

“We look forward to that level of service and delivery continuing as we go forward.”