BT says sorry over Bute broadband problems

Radio Bute assistant station manager Mike Blair in the station's new - but silent - studio in Castle Street, where lack of a broadband connection means the station is unable to broadcast.
Radio Bute assistant station manager Mike Blair in the station's new - but silent - studio in Castle Street, where lack of a broadband connection means the station is unable to broadcast.

BT has apologised for capacity problems at its Rothesay telephone exchange which have led to severe delays in providing new broadband connections to Bute homes and businesses.

Local internet radio station Radio Bute and Rothesay resident Charlene Woods have told The Buteman this week of the delays they’ve experienced in having broadband services connected after moving to new premises and a new home respectively.

In Radio Bute’s case, their landlord, Fyne Homes, has been told that BT will be unable to connect broadband to their new studio in Rothesay’s Castle Street until November - even though they’ve only moved a couple of hundred yards from nearby Victoria Street.

A BT spokesperson apologised to affected customers and said BT Wholesale planners had been asked to provide additional capacity as quickly as possible.

* More on this story in the September 12 edition of The Buteman - on sale now.