Beat bogus callers

Presents, money and gift vouchers can provide an all too tempting prospect for Bogus Callers at this time of year.

Scottish Water is advising customers throughout Argyll and Bute to use our Christmas Card, Check and Call advice to beat the Bogus Callers.

All too often these callous conmen prey particularly on our vulnerable and elderly customers. However, remembering a series of simple steps could help to send these vultures packing.

Householders should follow the ‘Three Cs’ rule: CARD, CHECK and CALL.

When householders receive a cold call from anyone claiming to be from Scottish Water, or another utility, they should not under any circumstances open the door without first checking the callers ID card or letter – this should be passed through the letter box for verification. This stops a bogus caller forcing their way in, even if the door is ajar, or on a chain.

Pamela Taylor, Chief Executive, Water UK is calling on communities to beat the Bogus Caller: “The whole water industry is behind the campaign to tackle this crime which targets the most vulnerable people. We are very pleased to support Scottish Water’s initiative in partnership with the police and other agencies to remove opportunities for bogus callers to strike.”

Following Scottish Water’s simple 3 C’s advice could help communities across Argyll and Bute to beat the Bogus Caller:

Card – You can ask callers to pass their ID card or letter through the letter box in order to verify their identity.

Check - Check the identity card carefully: Is the photo on the card the same as the person at the door? Does the card contain the Scottish Water Customer Helpline number? Has the card been tampered with in any way?

If you are not confident that they are a genuine caller, then send them away!

Call - If you are in any doubt about the caller’s identity please call Scottish Water’s Customer Helpline on 0845 601 8855. They advise customers to contact utility companies by using phone numbers found in telephone directories or the internet, but not from ID cards or letters, because these could be false. If you are still suspicious contact a neighbour or call the police.